Shipping & Returns
Please leave 3 - 4 working days for your order to be dispatched. For large orders (over 15 items) please allow 1-2 days extra.
Thank you for your patience.
UK Mainland Delivery
Free UK mainland delivery when you spend over £50. For delivery costs to destinations outside the UK, please email us on orders@naturekitchen.co.uk for a shipping quote.
Availability
We aim to stock all products listed on this site, however, if stock is unavailable when you place an order we will offer an alternative item or issue a refund upon dispatch.
EU law customers have 14 days from the date they have received the goods to inform that they wish to return the goods, and then an additional 14 days from when they have informed you until the goods needs to be sent back.
Countries We Cannot Ship To:
Africa
Australia
Canada
South America
USA
China
Japan
Korea
On occasion we can ship to the above destinations but shipment and all shipping costs MUST be arranged and covered by customer.
Returns / Refunds and Cancelled Order Policy
We aim to keep all our clients happy and operate a user friendly service in the event a client is not satisfied, or wants to change their mind, or makes a mistake whilst ordering. Below we aim to set out our policy clearly. These terms do not affect clients statutory rights.
Returns
Under the Food Safety Act, we are not able to re-pack / re-sell returned goods that have had the seal opened or the bag carton cut / opened, for safety reasons. Clients are welcome to return goods to us if not 100% satisfied, however, we do request that clients email us before returning goods to advise the reason for return. Please note that if there is nothing faulty / damaged with the goods, we will not refund the carriage costs.
Refund
In the case we have agreed with a client to refund a purchase / part of a purchase, we will refund using the method originally paid with. This refund will be issued within 5 working days after a refund has been agreed.
Cancellation
Clients are welcome to cancel an order at any time prior to the goods being dispatched, subject to our agreement in writing. If goods have been dispatched, we reserve the right not to accept a cancellation and we may not refund a client. In some cases, we buy goods from third parties to fulfil a client’s specific order, so we may not be able to return the goods to the organisation we purchased from, if a client requests a cancellation.
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Should you have any problems with our goods or questions about Nature Kitchen, please email us at ally@naturekitchen.co.uk or write to us at:
Nature Kitchen Co. Ltd.
Stannon House
Advent
Camelford
Cornwall
PL32 9QA